A: Click on 'sign in' and use the password along with the User name that has been issued to you.

A: Click on 'sign in' and use your password that you entered at time of registration along with your username, then submit.

A: Click on 'Edit profile' and complete required fields in profile information.

A: Please email your request to appdo@hpe.com.

A: Click on 'Edit profile' and complete required fields in profile information.

A: Click on 'Check Order Status' link in the navigation column on the left side of this page, enter search criteria.

Queries on deliveries can only be accepted within fourteen days of the part being shipped from Hewlett Packard Enterprise.

When a local U.S. Postal Service (USPS) office makes the final shipping: Please note that small packages that weight 16 ounces or less could be handed over from UPS to a local U.S. Postal Service office which makes the final shipping.  In these cases the Hewlett Packard Enterprise Parts Store provides you the UPS tracking number that starts with “MI” and 16 numeric digits and UPS will provide the USPS Package Identification Code which you can use to track your package on https://tools.usps.com/go/TrackConfirmAction.   Delivery times are usually 5-7 business days and USPS delivers to your mail box so please check it daily. You can also contact your local USPS office or call the United States Postal Service at 1-800-222-1811 and/or UPS at 1-800-PICK-UPS (1-800-742-5877) for more information about your package.

A: Click on 'Self Help' from the navigation menu at the top of this page, select ‘Check Order Status’, enter search criteria.

A:Click on 'Self Help' from the navigation menu at the top of this page, select ‘Check Order Status’, enter search criteria.

A: Hewlett Packard Enterprise Parts are warranted against defects in workmanship and material for a period of ninety (90) days from the date of delivery. For European Union consumers please click here to read the full Terms and Conditions.
A: Hewlett Packard Enterprise Parts are warranted against defects in workmanship and material for a period of 12 months from the date of delivery. For European Union consumers please click here to read the full Terms and Conditions. A: Hewlett Packard Enterprise Parts are warranted against defects in workmanship and material for a period of ninety (90) days from the date of delivery. If Hewlett Packard Enterprise receives notice of such defects during the warranty period, Hewlett Packard Enterprise shall, at its option, either repair or replace Parts which prove to be defective. Limitation of Warranty.The foregoing warranty shall not apply to defects resulting from: (1) improper or inadequate maintenance; (2) end-user-supplied software or interfacing; (3) unauthorized modification or misuse; (4) operation outside of the environmental specifications for the product; or (5) improper site preparation and maintenance. THE WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. Hewlett Packard Enterprise SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE OR INFRINGEMENT. A: Hewlett Packard Enterprise offers a manufacturer warranty on its parts against defects in workmanship and materials for a period of 12 months from the date of delivery. Click here to read the Terms and Conditions.

Hewlett Packard Enterprise also provides support to consumers until the end of the reasonable lifecycle of the part, in accordance with a consumer’s rights under the Australian Consumer Law (ACL).
A: Hewlett Packard Enterprise offers a manufacturer warranty on its parts against defects in workmanship and materials for a period of 12 months from the date of delivery. Click here to read the Terms and Conditions.

Hewlett Packard Enterprise also provides support to consumers until the end of the reasonable lifecycle of the part, in accordance with a consumer’s rights under the Australian Consumer Law (ACL).
A: Hewlett Packard Enterprise offers a manufacturer warranty on its parts against defects in workmanship and materials for a period of 12 months from the date of delivery. Click here to read the Terms and Conditions of Sale.

Hewlett Packard Enterprise also provides support to consumers until the end of the reasonable lifecycle of the part, in accordance with a consumer’s rights under the Consumer Guarantees Act 1993. A: Hewlett Packard Enterprise offers a manufacturer warranty on its parts against defects in workmanship and materials for a period of 12 months from the date of delivery. Click here to read the full Terms and Conditions.

Hewlett Packard Enterprise also provides support to consumers until the end of the reasonable lifecycle of the part, in accordance with a consumer’s rights under the Consumer Guarantees Act 1993.

A: Click on 'contact us' link on home page.

A: Please note we do not offer telephone support. All queries and requests for support will be managed by submitting your questions via the Assistance Request Form in English only. If you purchased by credit card and have questions about a purchase that these information pages do not answer please contact us via the Assistance Request Form. Please be sure to include your Hewlett Packard Enterprise Parts Store order number (Example: HPPS-YYMMDD-01234). Refer to the online help page to help answer any questions you may have during your shopping experience.If you are dissatisfied with any aspect of the service you received from the Hewlett Packard Enterprise Parts Store, please contact us via the Assistance Request Form. Your request will be treated as a matter of priority by a member of our Operational Team.

A: If you have questions about a purchase that these information pages do not answer, please first submit a return request via the Assistance Request Form. Please include your order number. Refer to the Online Help page to help answer any questions you may have during your shopping experience.

A: Please contact Hewlett Packard Enterprise Assistance Request Form and a Support Specialist will assist you with a credit and reorder if necessary.

You may reject goods as inoperable or defective at the time of delivery by notifying Hewlett Packard Enterprise within 30 (Thirty) days of delivery, which Hewlett Packard Enterprise believes to be a reasonable timeframe in the majority of cases. Requests may be placed via the Assistance Request Form.

A: If you have questions about your shipment, please first submit a return request via the Assistance Request Form. Please include your order number.

Q. What does the icon mean?

A: Additional information on a subject is available. To use this feature, find an and click on it to reveal additional information for a specific subject of interest.

A: Additional information on a subject is available. To use this feature, click on the     icon to reveal additional information for a specific subject of interest.

A: Countries open to business from this site are available by clicking the country flag icon at the top right of the page found next to the sign in option.

A: Hewlett Packard Enterprise Partners who have an existing account with Hewlett Packard Enterprise can order through this website. Login to Hewlett Packard Enterprise Parts Store with your Partner Portal or Hewlett Packard Enterprise Passport login. Please call or Email – hpenterprise.spares@hpe.com for more information.

A: Ordering is open to all customers provided they have a valid credit card (Visa or MasterCard) or PayPal account.

A: For non-contract customers (End Users), ordering is open to all customers provided they have a valid credit card (Visa, MasterCard or American Express) or PayPal account and the country you are ordering from is open for business. Countries open to business from this site can be found by clicking the country flag icon at the top right of the page found next to the sign in option.

A: For non contract customers ordering is open to all customers provided they have a valid credit card (Visa, MasterCard, JCB or American Express) or they can pay through CIA or COD) and the country you are ordering from is available from the Select A Country drop down box at the top of the HP Parts Store home page.

A: Hewlett Packard Enterprise partners who have an existing account with Hewlett Packard Enterprise can order through this website. Login to Hewlett Packard Enterprise Parts Store with your Partner Portal or Hewlett Packard Enterprise Passport login. Please call 0800 565 741 or Email – spareparts@hp.com for more information.

If the country you reside in is not listed, then you will need to purchase parts through one of our Certified Hewlett Packard Enterprise Authorised Parts Distributors. Click to view a list of Hewlett Packard Enterprise Authorised Parts Distributors for your country.

A: All parts are from our Service inventory and meet our rigorous engineering and quality standards. Some will be new, some are considered 'as new' and have been repaired, refurbished or remanufactured. All are fully warranted.

A: Certified HPE Genuine Replacement Parts ordered through HPEPS Systems may be New or Equivalent-To-New (ETN).

Certified HPE Genuine ETN Replacement Parts are obtained through refurbishment, repair, restore and/or recycling. They are updated to the latest engineering level, making them compatible with any latest version of the HPE Equipment; they are fully tested using the same or higher test standards than for new Certified HPE Genuine Replacement Parts. This makes them fully compatible in form fit and function with any new Certified HPE Genuine Replacement Part. HPE guarantees exactly the same quality level and therefore applies the same warranty.

A: Exchange Parts: Anyone is eligible to purchase exchange parts as long as they have a defective core (same part that they are ordering) to return to Hewlett Packard Enterprise. Exchange parts are parts that have been repaired (refurbished) and are less expensive than new parts. There will be instructions included with your shipment that explains how and where to return your defective core part. Contract customers please refer to your contract for specific details regarding return window length. Any other returns: You will need to call Hewlett Packard Enterprise for a Return Authorization Number. Once you receive that number and authorization from Hewlett Packard Enterprise to return the part, write the Authorization Number on the outside of the box and return the part to the address given to you by Hewlett Packard Enterprise. Please note that non exchange related returns may be subject to a restocking fee.

A: All returns require prior authorization from Hewlett Packard Enterprise in the form of a Return Material Authorization (RMA) number.Please log your request via the Assistance Request Form in order to get RMA number and specific return instructions.

A: Please first submit a return request via the Assistance Request Form if you wish to return a part. Hewlett Packard Enterprise will then review your case to determine the appropriate next steps. If you are entitled to return your part, Hewlett Packard Enterprise will issue you with a Return Material Authorization (RMA) number and provide you with specific return instructions.

Authorised Parts Resellers (APR) - Please refer to your Agreement with Hewlett Packard Enterprise.
To the extent that you have rights under the ACL that are additional to, and inconsistent with, those under the Agreement, your rights under the ACL will prevail.

A: Please first submit a return request via the Assistance Request Form if you wish to return a part. Hewlett Packard Enterprise will then review your case to determine the appropriate next steps. If you are entitled to return your part, Hewlett Packard Enterprise will issue you with a Return Material Authorization (RMA) number and provide you with specific return instructions.

A: Please first submit a return request via the Assistance Request Form if you wish to return a part. Hewlett Packard Enterprise will then review your case to determine the appropriate next steps. If you are entitled to return your part, Hewlett Packard Enterprise will issue you with a Return Material Authorization (RMA) number and provide you with specific return instructions. All approved returns are to be returned within 14 calendar days upon receipt of the RMA number.

A: Please first submit a return request via the Assistance Request Form if you wish to return a part. Hewlett Packard Enterprise will then review your case to determine the appropriate next steps. If you are entitled to return your part, Hewlett Packard Enterprise will issue you with a Return Material Authorization (RMA) number and provide you with specific return instructions.

Authorised Parts Resellers (APR) - Please refer to your Agreement with Hewlett Packard Enterprise.
To the extent that you have rights under the Consumer Guarantees Act 1993 that are additional to, and inconsistent with, those under the Agreement, your rights under the Consumer Guarantees Act 1993 will prevail.

U.S. Customers: A: If a part is listed with Exchange 1 then, then if you are not an Hewlett Packard Enterprise Authorised Parts Distributor then the Initial charge to your credit card will be for the amount in the Net price column. If your defective core is returned to Hewlett Packard Enterprise within 30 days then the Defective core charge will be credited and you will pay the amount shown in the List price column 30 calendar days from the date of shipment. If a part is listed with Exchange 2 in the Part table, please return you original part to Hewlett-Packard within 3 working days. If Hewlett-Packard has not received your original part within 15 (fifteen) days, the cost of a replacement product (shown in the column List price) will be charged to you. Canadian Customers: A: 15 calendar days from the date of shipment.

A: You have 14 calendar days to request a return of your part. Once you have received the return instructions from Hewlett Packard Enterprise, you have 7 days in which to return your part.

A: You have 30 calendar days from the date of delivery to request a return of your part for a change of mind. If you seek to return a defective part, you may be entitled to return your part after the 30th calendar day following the date of delivery, in accordance with your rights under the ACL. Upon receipt of a Return Material Authorisation (RMA) number from Hewlett Packard Enterprise, please return your part within 14 calendar days.

Authorised Parts Resellers (APR) - Please refer to your Agreement with Hewlett Packard Enterprise.
To the extent that you have rights under the ACL that are additional to, and inconsistent with, those under the Agreement, your rights under the ACL will prevail.

A: You have 30 calendar days from the date of delivery to request a return of your part for a change of mind. If you seek to return a defective part, you may be entitled to return your part after the 30th calendar day following the date of delivery, in accordance with your rights under the ACL. Upon receipt of a Return Material Authorisation (RMA) number from Hewlett Packard Enterprise, please return your part within 14 calendar days.

A: You have 30 calendar days from the date of delivery to request a return of your part for a change of mind. If you seek to return a defective part, you may be entitled to return your part after the 30th calendar day following the date of delivery, in accordance with your rights under the Consumer Guarantees Act 1993. Upon receipt of a Return Material Authorisation (RMA) number from Hewlett Packard Enterprise, please return your part within 14 calendar days.

A: You have 30 calendar days from the date of delivery to request a return of your part for a change of mind. If you seek to return a defective part, you may be entitled to return your part after the 30th calendar day following the date of delivery, in accordance with your rights under the Consumer Guarantees Act 1993. Upon receipt of a Return Material Authorisation (RMA) number from Hewlett Packard Enterprise, please return your part within 14 calendar days.

Authorised Parts Resellers (APR) - Please refer to your Agreement with Hewlett Packard Enterprise.
To the extent that you have rights under the Consumer Guarantees Act 1993 that are additional to, and inconsistent with, those under the Agreement, your rights under the Consumer Guarantees Act 1993 will prevail.

A: Yes, if you are returning a part for any reason other than sending back your defective exchange from the unit, you must contact Assistance Request Form for further information.

A: Yes, if you are returning a part for any reason other than sending back your defective exchange from the unit.

A: Yes,if you are returning a part for any reason please log your request via the Assistance Request Form in order to get RMA (Return Materials Authorization) number and specific return instructions. Please note we do not offer telephone support.

A: Yes. If you are returning a part for any reason please first submit a return request via the Assistance Request Form. Please provide your EPS order number and specify the reason for your return. The EPS support team will provide you with an return number (RMA #) along with specific return instructions.

• Dead On Arrival (DOA)
• Wrong Part In Box (WPIB)
• Received incorrect part
• Warranty replacement
• Change of mind
• Other

A: Yes. If you are returning a part for any reason please send an email to hpenterprise.spares@hpe.com for your RMA number and specific return instructions. Please provide your EPS order number and specify the reason for your return.

• Dead On Arrival (DOA)
• Wrong Part In Box (WPIB)
• Received incorrect part
• Warranty replacement
• Change of mind
• Other

A: Exchange parts:You can write the Hewlett Packard Enterprise order number on the outside of the box. Any other returns you must contact Hewlett Packard Enterprise Assistance Request Form.

A: If you have any questions about returning a part for any reason,please slog your request via the Assistance Request Form Please note we do not offer telephone support.

A: If you have any questions about returning a part for any reason, please first submit a return request via the Assistance Request Form.

A: No, software and manuals are non-returnable, and any opened consumables such as toner, ink cartridges, and media.

A: If a Customer is not satisfied with his/her purchase, the Customer may receive a prompt replacement or refund, subject to the limitations below. All eligible exchanges and returns require prior authorization from HPE in the form of a Return Material Authorization (RMA) number. Please log your request via the Assistance Request Form in order to get RMA number and specific return instructions. You must request an RMA number within 14 days of receipt of your shipment. All returned spare parts must be in 'as new' condition, and returned in the original packaging. Spare parts returned without prior approval and an RMA number may be refused. After the receipt and inspection of the returned spare parts, credit will be issued. Refunds will only be credited to the same card that was used for the purchase. Please note we do not offer telephone support.

A: Requests for return of parts are evaluated and approved on a case-by-case basis, in accordance with the Terms and Conditions of Sale and your rights under the ACL. To the extent that your rights under the ACL are additional to, and inconsistent with, your rights under the Terms and Conditions of Sale, your rights under the ACL will prevail. If you are entitled to an exchange or return, Hewlett Packard Enterprise will issue you with a RMA number. Please first submit a return request via the Assistance Request Form for your RMA number and specific return instructions. You must request an RMA number within 30 days of receipt of your shipment for change of mind. All returned spare parts for change of mind must be in as new condition, and returned in the original packaging. Spare parts returned for change of mind without prior approval and an RMA number will be refused. If you seek to return a defective part, you may be entitled to return your part after the 14th day following the date of delivery, in accordance with your rights under the ACL. After the receipt and inspection of the returned spare parts, credit will be issued. Refunds will only be credited to the same card or account number that was used for the original order.

Authorised Parts Resellers (APR) - Please refer to your Agreement with Hewlett Packard Enterprise.
To the extent that you have rights under the ACL that are additional to, and inconsistent with, those under the Agreement, your rights under the ACL will prevail.

A: Requests for return of parts are evaluated and approved on a case-by-case basis, in accordance with the Terms and Conditions of Sale and your rights under the ACL. To the extent that your rights under the ACL are additional to, and inconsistent with, your rights under the Terms and Conditions of Sale, your rights under the ACL will prevail. If you are entitled to an exchange or return, Hewlett Packard Enterprise will issue you with a RMA number. Please first submit a return request via the Assistance Request Form for your RMA number and specific return instructions. You must request an RMA number within 30 days of receipt of your shipment for change of mind. All returned spare parts for change of mind must be in as new condition, and returned in the original packaging. Spare parts returned for change of mind without prior approval and an RMA number will be refused. If you seek to return a defective part, you may be entitled to return your part after the 14th day following the date of delivery, in accordance with your rights under the ACL. After the receipt and inspection of the returned spare parts, credit will be issued. Refunds will only be credited to the same card or account number that was used for the original order.

A: Requests for return of parts are evaluated and approved on a case-by-case basis, in accordance with the Terms and Conditions of Sale and your rights under the Consumer Guarantees Act 1993. To the extent that your rights under the Consumer Guarantees Act 1993 are additional to, and inconsistent with, your rights under the Terms and Conditions of Sale, your rights under the Consumer Guarantees Act 1993 will prevail. If you are entitled to an exchange or return, Hewlett Packard Enterprise will issue you with a RMA number. Please first submit a return request via the Assistance Request Form for your RMA number and specific return instructions. You must request an RMA number within 30 days of receipt of your shipment for change of mind. All returned spare parts for change of mind must be in as new condition, and returned in the original packaging. Spare parts returned for change of mind without prior approval and an RMA number will be refused.

If you seek to return a defective part, you may be entitled to return your part after the 14th day following the date of delivery, in accordance with your rights under the Consumer Guarantees Act 1993.

After the receipt and inspection of the returned spare parts, credit will be issued. Refunds will only be credited to the same card or account number that was used for the original order.

A: Requests for return of parts are evaluated and approved on a case-by-case basis, in accordance with the Terms and Conditions of Sale and your rights under the Consumer Guarantees Act 1993. To the extent that your rights under the Consumer Guarantees Act 1993 are additional to, and inconsistent with, your rights under the Terms and Conditions of Sale, your rights under the Consumer Guarantees Act 1993 will prevail. If you are entitled to an exchange or return, Hewlett Packard Enterprise will issue you with a RMA number. Please first submit a return request via the Assistance Request Form for your RMA number and specific return instructions. You must request an RMA number within 30 days of receipt of your shipment for change of mind. All returned spare parts for change of mind must be in as new condition, and returned in the original packaging. Spare parts returned for change of mind without prior approval and an RMA number will be refused. If you seek to return a defective part, you may be entitled to return your part after the 14th day following the date of delivery, in accordance with your rights under the Consumer Guarantees Act 1993. After the receipt and inspection of the returned spare parts,a credit will be issued. Refunds will only be credited to the same card or account number that was used for the original order.

Authorised Parts Resellers (APR) - Please refer to your Agreement with Hewlett Packard Enterprise.
To the extent that you have rights under the Consumer Guarantees Act 1993 that are additional to, and inconsistent with, those under the Agreement, your rights under the Consumer Guarantees Act 1993 will prevail.

A: Yes for U.S. and Canada, all good unused returns may be subject to a $25.00 or 15% restocking fee. Contract customers please refer to your contract for specific details.

A: There will no charge for restocking returned items.

A: Yes, a restocking fee may be charged if you return a unit for change of mind. You will be notified of the restocking fee when a Return Material Authorisation (RMA) is issued to you.

A: Yes,a restocking fee may be charged.You will be notified of the restocking fee when a Return Material Authorisation (RMA) is issued to you.

A: Yes,a restocking fee may be charged.You will be notified of the restocking fee when a Return Material Authorisation (RMA) is issued to you.

Authorised Parts Resellers (APR) - Please refer to your Agreement with Hewlett Packard Enterprise.
To the extent that you have rights under the Consumer Guarantees Act 1993 that are additional to, and inconsistent with, those under the Agreement, your rights under the Consumer Guarantees Act 1993 will prevail.

No

A: No, orders can only be placed via this website.

A: Yes, Please first submit a return request via the Assistance Request Form.

A: No, not at this time.
Please first submit a return request via the Assistance Request Form.

A: No, not at this time.
Please first submit a return request via the Assistance Request Form.

A: No, not at this time.
Please first submit a return request via the Assistance Request Form.

A: Please use one of the search tips outlined below:

Search by Part Number If you want to search for a specific spare part number(s),enter the full part number(s) (i.e. 123456-001,A3262-60021). Any portion of the part number may also be entered and the search engine will retrieve all parts containing the matching string.

Search by Product Name or Model Number If you want to search for a specific spare part number, specific to the system you are currently using, enter the Product Name or Model Number, and the search engine will retrieve all parts contained within your system that are available for purchase through the store.

A: Please use one of the search tips outlined below:

Search by Part Number If you want to search for a specific spare part number(s),enter the full part number(s) (i.e. 123456-001,A3262-60021). Any portion of the part number may also be entered and the search engine will retrieve all parts containing the matching string.

Search by Product Name or Model Number If you want to search for a specific spare part number, specific to the system you are currently using, enter the Product Name or Model Number, and the search engine will retrieve all parts contained within your system that are available for purchase through the store.

A: Please note that we can only reserve parts for you after your order has been submitted. The available inventory may change between the time you search for parts and the time you submit your order.

A: Determines if there is stock available for the amount you requested.

A: Sales tax is based on shipping address. Orders are taxable unless for resale or shipping to a non-taxable state or province. If you feel your order should be tax exempt, you must provide a valid tax exempted certificate at time of order placement.

A: Sales Tax will be added to your order based on current local values at the time of invoicing.

A:Prices quoted include the goods and services tax.

A: Click on the 'register' link at the top right of the page and fill in the requested information.

A: Click on the 'register' link at the top right of the page and fill in the requested information.

A: Click on the 'register' link at the top right of the page and fill in the requested information.

A) U.S. Customers: Anyone is eligible to order exchange parts as long as they have a defective core (same part that they are ordering) to return to Hewlett Packard Enterprise. If you are a registered user you need to have the exchange part option marked in your profile. Exchange parts are parts that have been repaired (refurbished) and could be less expensive than new parts. There are two different exchange part types, exchange 1 and exchange 2, each one shows the parts price divided in two elements visible upfront, the list price will always be charged at minimum, the defective core charge depends upon the exchange type and on Hewlett Packard Enterprise receiving the defective core from the customer on time, if you don"t return it on time you will be billed the defective core charge in addition to the part list price less any applicable discount in the final billing. Hewlett Packard Enterprise ships exchange parts with pre-paid return labels for the defective core. Hewlett Packard Enterprise Parts Store will show whether the part you searched has an exchange option and which one applies. Exchange 1: If your defective core is returned to Hewlett Packard Enterprise within 30 days, the defective core charge will be credited. If you don’t receive the return label send a request to Assistance Request Form. Exchange 2: Please return your defective part to Hewlett-Packard within 3 working days after you receive the replacement part. If Hewlett-Packard has not received your defective part within 15 (fifteen) days, the cost of the replacement (shown in "Defective Core Charge" column) will be charged to you. For return label questions contact us by Chat or to our Call Center.

B) Canada Customers: the concept is the same than in U.S. but with only one and different exchange type. Exchange 1: If your defective core is returned to Hewlett Packard Enterprise within 15 days, the defective core charge will be credited.

C) Hewlett Packard Enterprise Contract Customers: No discounts apply to part core billings. Please refer to either your contract, your Agreement with Hewlett Packard Enterprise or your Hewlett Packard Enterprise Operations Guide for additional information on exchange parts that may apply to you

A: Anyone is eligible to order exchange parts as long as they have a defective core(same part that they are ordering) to return to Hewlett Packard Enterprise. Exchange parts are parts that have been repaired (refurbished) and are less expensive than new parts. Core Charge Policy:Contract customers please refer to your contract for specific details regarding return window length. There will be instructions included with your shipment that explains how and where to return your defective core part. Will I be billed the defective core charge? You will have visibility to the defective core charge during the ordering process. However, you will not be billed up front for this charge. You will only be billed the full defective core charge after Hewlett Packard Enterprise determines the defective core has not been returned within the return window specified by your contract. No discounts apply to part core billings.Please refer to your contract for return window length. Pricing:Pricing displayed prior to signing in represents full list price. Service part prices and availability are subject to change without notice. To view your Hewlett Packard Enterprise discount and net pricing, if applicable, you must first sign in to the Hewlett Packard Enterprise Parts Store.

A: Parts exchange is not available at present.

A: Exchange Parts are orderable for Hewlett Packard Enterprise Branded parts but not for Compaq branded parts . We hope to make Compaq branded Exchange Parts orderable as well in the future.

A: Exchange Parts are not available at present although we hope to offer this service in the future.

A: If you do not have an account with Hewlett Packard Enterprise for part purchasing, then you can pay by credit card (Visa, MasterCard, Discover (US only) or American Express card) on the web or by contacting us Assistance Request Form. [Contract customers have billing or credit card option.] A: If you do not have an account with Hewlett Packard Enterprise for part purchasing,then you can pay by credit card(Visa, Mastercard) or PayPal. A: If you do not have an account with Hewlett Packard Enterprise for part purchasing, then you can pay by credit card (VISA, MasterCard and American Express) or PayPal. A: If you do not have an account with HP for part purchasing, then you can pay by either credit card (Visa, Mastercard, JCB,or Amex), CIA, or COD.

A: For your protection we require that you enter a credit card verification number for all purchases made with a Visa or MasterCard.

A: For your protection we require that you enter a credit card verification number for all purchases made with a Visa, MasterCard, or American Express card.

VISA, MASTERCARD You can find a 3-digit verification number on the back of your credit card.

AMERICAN EXPRESS: You can find the 4 digit verification number on the front of the card.

U.S. Customers A: For U.S. Territories please refer to your local Reseller. Canadian Customers A: If you are a Canadian customer, then you can only use this site to ship orders within Canada.  Select Canada from the country select drop down at the top of any page in the Store. For international shipments please click here. Europe,the Middle East or Africa Customers A: Click here Asia Pacific Customers A: Click here

A: Authorised Part Reseller's shipments are to Europe, Middle East and Africa. Orders placed by credit card are to some European Union countries only. Shipments are approximately 2 business days and insured at no additional charge. A few more things you should know about our shipping policies: 1.These policies apply to purchases made from the Spare Parts Store only. 2.We ship promptly based on product availability so partial shipments can occur. 3.You must provide a delivery address, as we cannot ship to a P.O. Box. 4.Title passes upon shipment and risk of loss passes upon delivery by our carriers. 5. Hewlett Packard Enterprise is not responsible for shipping or other delays caused by events beyond our control. 6.Products offered by Hewlett Packard Enterprise are shipped as a domestic sale to the purchaser.

A: Orders will be delivered to the Ship to address indicated by you. NOTE: We do not ship to PO Boxes.

Authorised Parts Resellers (APR) orders will be delivered to the Ship to address stated in your Agreement with Hewlett Packard Enterprise.

A: Orders will be delivered to the Ship to address indicated by you. NOTE: We do not ship to PO Boxes.

U.S. Customers A: Standard shipments are 3-4 business days in most cases depending on locations. Expedited shipments are given priority handling in our warehouse with the goal of same-day shipment. UPS Next Day Service is used and typically arrives in 1 or 2 business days, depending on part availability, location, order size, and time of order entry (cut off is 1:00PM CST). Canadian Customers A: Standard Shipments typically arrive in 5-7 business days, depending on location, order size, and time of order entry. Shipping and Handling fees may apply.

A: The majority of orders ship within 48 hours of receipt. Most customers will receive their orders within 3-5 days. The shipment of all orders is subject to inventory availability.

A: For Brazil, standard shipments are 4-6 weeks in most cases depending on location. For all other countries standard shipments are 1 week in most cases depending on location. The shipment of all orders is subject to inventory availability.

A: No. We will only ship to valid street addresses. No orders to PO Boxes including mail services will be accepted.

A: No. We will only ship to valid street addresses.

A: You will receive an order acknowledgement by E-Mail as soon as we receive your order. Acceptance of your order is subject to further credit verification. If we cancel your order you will receive an E-mail informing you of the cancellation. We will also send you an E-mail confirming shipment when you order has been despatched from our warehouse.

A: You will receive an order acknowledgement by E-Mail as soon as we receive your order. Acceptance of your order is subject to further credit verification. If we cancel your order you will receive an E-mail informing you of the cancellation. We will also send you an E-mail confirming shipment when you order has been despatched from our warehouse.

A: This service is currently unavailable.

A: No, prices quoted include freight costs. A nominal charge will be added for expedited shipments. This is displayed when you select the Expedite option during ordering.

A: Prices quoted include freight costs for standard delivery. There will be a surcharge for expedited shipments, if applicable

A: Prices quoted include freight costs.

A: No,we ship each part as soon as availability allows and possibly from different locations.If all your parts happen to be available on the day of order,you will get one shipment. Otherwise,you will get partial shipments..

A: Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order, therefore, in-stock items cannot be cancelled. A: Orders for in-stock items are sent to our warehouse for shipping immediately after you place the order,therefore,in-stock items cannot be cancelled. No order cancellation possible for parts with a quantity break and for bulk parts. A: If the order is greater than or equal to 6 days old, additional reviews will need to be made. An Hewlett Packard Enterprise Representative will respond back within 48 hours if the cancellation has been approved. If not approved, the customer has to receive the material. A: Cancellation is subject to Hewlett Packard Enterprise approval.Please refer to your Agreement with Hewlett Packard Enterprise. .Please first submit a return request via the Assistance Request Form if you need to cancel an order. Cancellations will not be approved if shipment has already occurred.
A: Cancellation is subject to Hewlett Packard Enterprise approval.Please refer to Terms and Conditions of Sale.Please contact us at hpenterprise.spares@hpe.com, if you need to cancel an order. Cancellations will not be approved if shipment has already occurred. For Unshipped items,there will be an Administrative Fee if cancellation is approved.
A: Cancellation is subject to Hewlett Packard Enterprise approval. Please click here to refer to the Terms and Conditions of Sale. Please first submit a return request via the Assistance Request Form, if you need to cancel an order. Cancellations will not be approved if shipment has alreadHow long is the warranty for on my part?y occurred.
A: Cancellation is subject to Hewlett Packard Enterprise approval. Please first submit a return request via the Assistance Request Form, if you need to cancel an order. Cancellations will not be approved if shipment has already occurred.

Authorised Parts Resellers (APR) - Please refer to your Agreement with Hewlett Packard Enterprise. A: Cancellation is subject to Hewlett Packard Enterprise approval. Please refer to Terms and Conditions of Sale. Please click here to refer to the Terms and Conditions of Sale. Please first submit a return request via the Assistance Request Form, if you need to cancel an order. Cancellations will not be approved if shipment has already occurred. A: Cancellation is subject to Hewlett Packard Enterprise approval.Please contact us at Spareparts@hp.com if you need to cancel an order. Cancellations will not be approved if shipment has already occurred.

Authorised Parts Resellers (APR) - Please refer to your Agreement with Hewlett Packard Enterprise.

A: If you place an order for a part that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, upon request we will issue a revised invoice to you for the correct price. If the pricing error results in an overcharge to you, Hewlett Packard Enterprise will credit the overcharged amount. A: Hewlett Packard Enterprise is not liable for pricing errors. If you place an order for a part that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, upon request we will issue a revised invoice to you for the correct price. If the pricing error results in an overcharge to you, Hewlett Packard Enterprise will credit your account for the amount overcharged. A: If you place an order for a part that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that we inadvertently ship an order based on a pricing error, upon request we will issue a revised invoice to you for the correct price. If the pricing error results in an overcharge to you, Hewlett Packard Enterprise will credit the overcharged amount.

A: No, not at this time.

A: No, not at this time. You can only purchase parts using a credit card or PayPal account. Alternatively, you can purchase Genuine HP Replacement parts through our HP Replacement Parts Authorised resellers. Click to view a list of HP Replacement Parts Partners for your country.

A: Yes, in order to receive your Dealer price, log in to Hewlett Packard Enterprise Parts Store with your Partner Portal or Hewlett Packard Enterprise Passport login. IMPORTANT: Please contact Hewlett Packard Enterprise to help link your username to your company account once you have logged on to EPS for the first time. Please first submit a return request via the Assistance Request Form.

A: Yes, in order to receive your Dealer price, log in to Hewlett Packard Enterprise Parts Store with your Partner Portal or Hewlett Packard Enterprise Passport login. IMPORTANT: Please contact Hewlett Packard Enterprise to help link your username to your company account once you have logged on to EPS for the first time. Please first submit a return request via the Assistance Request Form.

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A: To enable cookies for Internet Explorer you need to:

Go to the 'Tools' Menu, select 'Internet Options' , select the 'Privacy' tab, move the 'slider' to accept all cookies, select 'Apply' then press ‘OK’

A: Hewlett Packard Enterprise is committed to compliance with all applicable laws and regulations, including any new material restriction requirements that may be adopted under the European Union RoHS Directive.Please click here for full details.

A: Hewlett Packard Enterprise encourages customers to recycle used electronic hardware, Hewlett Packard Enterprise original print cartridges, and rechargeable batteries. For more information about programs in your area, go to www.hpe.com/recycle.

A: We have a long-standing internal policy of providing support services beyond the last sales date of a product. Our policy guidelines are as follows: